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Call center administration suite allows the administrator to administrate and monitor the work of all employees in call center. Administration suite deals with staff management, payroll management, training and CRM monitoring. Staff management defines users by assigning priority to each user. If the corresponding department has already assigned a priority for its employee the system administrator can overwrite it with new priority. Priority determines the privileges of the user. There are 9 types of users in this system. In normal case employees sharing the same level in organization chart enjoys the same priority. There may be some exceptions. The priority of the users may get changed according to the current needs.This module also deals with the attendance marking using biometric device, employee registration, scheduling of agents, distribution of agents and leave. In the payroll management the accountant prepares the salary bill for each employee .CRM monitoring monitors the campaign progress

  

Hi Anjana.. I saw your project description, but couldn't really understand, how to proceed from here. I need a suitable topic for my fourth year project, and your project sounds good to me. Can you please lemme know, what exactly do i need to do to design the call center program on the website,so i can start it asap.My email id is siddharthmag@gmail.com.

Thanks

 

Siddharth

  

I request u 2 plz mail me the complete details n stuff as soon as possible..

 bimar_00@hotmail.com

   please help!! :(

  

I request u 2 plz mail me the complete details n stuff as soon as possible..

 bimar_00@hotmail.com

   please help!! :(

  

hey m liked your project and also like to purge it as my final year project can u please me the details and a soft copy of the project.

please..please.

 

my id is naishalpatel@hotmail.com

  

Hi.... i m pushpa.. can u send me a project  code.. and also help me to find how to handle the project